"Having visibility into end-to-end application performance is key to the success of any critical business transaction," said John Karras, Detroit Medical Center's Executive Director of System Technology. "Compuware has leading solutions in both mainframe and distributed to help organizations improve problem resolution and lower operational costs by speeding up troubleshooting and enabling technology groups to better communicate. The business impact of issues is therefore minimized."

Compuware Business Service Delivery ensures that applications work well and deliver value by optimizing end-to-end application performance. By extending visibility across platforms, IT management can now quickly understand and even predict performance challenges across their entire operation, allowing effective deployment of internal resources and increasing business satisfaction with technology investments.

"The end user is who really matters when judging application performance. Without end-to-end application performance management, no group within IT--operations, applications or management--fully understands their impact on the end users' ultimate experience," said Steve Tack, Vice President, Product Strategy, Compuware. "As a result, IT operations take longer to solve problems, impacting their customers, their business and ultimately their revenue. Compuware's Business Service Delivery strategy is all about helping IT to deliver on its promise of innovation, customer-satisfaction and cost containment."

Compuware's end-to-end view of application performance can quickly identify the problem area in the specific technology tier, allowing IT leadership to apply the right resources to fix the problem quickly. Compuware's ability to provide deep dive analytics that pinpoint exactly where the root cause of the problem lies is at the heart of this speedy problem identification and resolution. With Compuware, management quickly understands the business impact, can grasp its severity and prioritize resolution.