A younger professional with a more international and social outlook than the supervisor, but who's a rookie at leadership. They use technology to learn and to spread ideas. They don't think about globalization; they assume it.

There has been a lot of fuss about social media changing business processes. But the key thing for top executives all the way to CEO is to find a way of leading socially instead of being top-down leaders. Most innovations happen at the very front line, where people see clients. CIOs should develop tools for executives to sense what is going on there. Doing this, CIOs can influence what is happening at the company.

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