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CIO warns many IT workers face dangerous stress

15.08.2006
When it comes to testing an IT system, William Cross, the CIO of Seminole Electric Cooperative Inc. in Tampa, Fla., uses an approach that his staff describes as "brutal." But it's a system Cross hopes will avoid sleep-disturbing middle-of-the-night production failures -- part of a larger effort to keep his staff from getting stressed out.

"I work very hard to make sure that my staff doesn't work overtime," said Cross, who spoke in Baltimore on Tuesday at the Share conference for IBM users. "We go to great lengths to help keep people from being called on nights and weekends."

The reason: People who work in the middle of the night are more prone to mistakes, he said.

Cross is a different kind of CIO. He has a Ph.D. in information sciences, and he did his doctoral thesis on how stress affects programming. He found that the more stress a programmer deals with, the lower the quality of the code.

Cross said his interest in stress and IT began in the 1970s, and he has pursued it ever since. In addition to running IT operations for his large utility company, he holds sessions at the Share conference about reducing stress and explains why high levels of stress are prevalent among IT workers. He tells them flat out that the stress is a danger to them.

"I bet I know you and know a lot about you," he said in a presentation to Share attendees.