The report relates to several separate incidents in 2007 that Carbonite claims were caused by defective hardware. both the manufacturer and the company that sold the hardware involved, but takes issue with a Boston Globe that says the company "lost the backups of over 7,500 customers in a number of separate incidents."

In a statement emailed to the Standard by Carbonite's publicist, Carbonite CEO David Friend says the 7,500 figure is misleading:

On March 21, The Boston Globe reported that Carbonite is suing one of its vendors for defective hardware that was purchased in 2007. This lawsuit stems from an incident that occurred nearly two years ago. The article (and subsequent coverage by other outlets) references court documents which say that Carbonite "lost the backups of over 7,500 customers." It is possible that readers will walk away from this with the impression that 7,500 customers were unable to restore their files from Carbonite. This is not the case. Let me explain.

All of the affected customers had their backups re-started immediately and automatically. A small number of these customers had their PCs crash before their re-started backups were complete. These customers were unable to restore all off their files from Carbonite. We took full responsibility for what happened, and I did my best to apologize personally to each of these customers.