Adobe seeks solution to InDesign crashing issues

12.07.2012
Adobe has acknowledged what InDesign users have been pointing out since mid-June--that versions CS5, CS5.5, and CS6 will cause a system and/or application crash on the new 2012 models of Apple's MacBook Pros, MacBook Airs, and Retina MacBook Pros, under certain circumstances, such as when the program displays a warning dialog box.

"Adobe was recently informed that InDesign customers using the new Retina MacBook Pros are experiencing problems," said Chris Kitchener, InDesign product manager. "As with any software compatibility issue with brand new hardware, we are still in the process of fully understanding the problem. We are talking with Apple and working so we can resolve the matter just as soon as we can."

According to Adobe support technician Scott Worthington, who has publicly been tracking the case on the since June 27, "At this time it appears the update is removing an API we use to control our use of system icons. At present the solution appears to be to rollback the update for the software to continue to function as expected. Other solutions are being explored to see if we can find a simpler answer."

The problem appears to originate with the new Retina MacBook Pros, the new non-Retina Macbook Pros, and the new MacBook Airs that feature the new Intel Ivy Bridge processors, and are running OS X 10.7.4.

On June 15, an Adobe InDesign forum contributor with the nickname "arminvit" reported that his copy of InDesign CS5 crashed on his 2012 MacBook Pro when he tried to delete a page with content and when packaging files. He also observed that another, older computer, running 10.7.3 did not crash under the same circumstances.